Gordon Stephen, managing director, Ogilvie Fleet, with the Customer Service Award flanked by BusinessCar editor Debbie Wood (right) and comedian and Awards presenter Zoe Lyons.
Ogilvie Fleet has cemented its position as Britain’s best contract hire and leasing provider scooping two trophies in the annual awards from trade publication BusinessCar.
The awards for Leasing Company of the Year - up to 25,000 vehicles, and the highly competitive Customer Service Award add to the clutch of trophies won by Ogilvie Fleet already this year and make it 20 titles collected so far this decade.
Gordon Stephen, managing director of Ogilvie Fleet, which operates a fleet of more than 15,000 company cars and light commercial vehicles, was presented with the two newest awards in a glittering ceremony at London’s Park Plaza Hotel.
The BusinessCar Awards were judged by a panel of industry experts, including fleet managers, and the publication’s editor Debbie Wood said: “We are delighted to have awarded Ogilvie Fleet not one but two awards this year. Ogilvie Fleet’s recent innovations and investments have paid off, putting the company at the forefront of delivering technology solutions to fleet managers and drivers.
“Ogilvie Fleet’s commitment and passion for its customers is rooted in its culture and the company has set the bar high for great customer service. Our judges were extremely impressed.”
In addition to the BusinessCar Awards, Ogilvie Fleet, which continues to experience significant growth as it targets a fleet size of 20,000 units over the coming years underpinned by industry-leading customer service and cutting-edge IT vehicle and driver solutions, has already this year won:
Ogilvie Fleet managing director Gordon Stephen said following the latest double triumph at the BusinessCar Awards, which are in their 11th year: “Delivering service excellence to customers and their drivers must always be our focus and that will not waver.
“Therefore, to win another Customer Service Award while also continuing to expand, innovate, develop and launch industry-leading technology and have that also recognised with a Leasing Company of the Year Award is a fantastic achievement.
“It means an awful lot that Ogilvie Fleet is continuing to develop as a business, while simultaneously delivering top quality customer service. Continuing to deliver on both fronts over many years is testimony to the skills of the company’s employees.”
Ogilvie Fleet is one of the UK’s largest independent vehicle contract hire and leasing fleet management company operating an expanding, full-risk fleet, and won the Leasing Company of the Year - up to 25,000 Vehicles Award for a string of achievements, including: fleet growth of more than 50% this decade; adding more than 35 new clients with an average fleet size of 118 vehicles each to its portfolio in the past 12 months; and maintaining its 100% customer retention rate.
Securing the Customer Service Award was underpinned by both its innovation, particularly in respect of the launch of additional online vehicle and driver management reporting tools and further app innovation, but also a Customer Service Net Promoter Score (NPS) significantly above the industry average that further underlined Ogilvie Fleet’s benchmark of excellence.