Code of Conduct

Association members share a common commitment to the highest standards of professional conduct and ethical business practice. This commitment is enshrined in the Association’s Code of Conduct.

Professional excellence requires a level of innate ability, combined with training, experience and dedication. It also demands that certain standards of behaviour are observed and practiced. These standards help those engaged in the hire and rental industry to maintain and demonstrate the highest standards at all times. They also help define the minimum standards that should be expected by customers.

The Association works to promote and raise the standards of service and ethical trading through the adoption of its Code of Conduct covering, in particular, principles of Safety, Quality, Honesty, Fairness, Service and Insurance. Particular emphasis is placed on ensuring that equipment or products hired or rented by customers, or provided by a manufacturer or supplier, are in a safe condition and comply with all applicable laws, codes and regulations.

The Code of Conduct is a guideline and does not represent the entire scope of good conduct and ethical behaviour. No Code of Conduct can lay down detailed rules to cover every occasion. The effectiveness of the Association’s Code is dependent on the observance of its provisions in the spirit as well as the letter.  Voluntary acceptance of the Code by members is a powerful factor in maintaining and raising standards in the hire and rental industry.

Acceptance of and adherence to the Code of Conduct is a condition of membership. Persistent or serious failure to comply with the Code may render the member liable to expulsion.

The Code of Conduct is available for download from this page.

Together we’re setting new standards.